Hotline for relatives

If you have questions about bank transfers or cash deposits or are a family member requiring general information, please contact our hotline (see grey box on the right). The hotline will also provide you with the necessary account details and information on completing the remittance slips correctly and completely.
Of course you can also send us an email. Please use our email form below. We will respond to your enquiry as soon as possible.

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You can reach our hotline from Monday to Friday (except on national holidays) on the following numbers – or get more info on

In Germany:
040 / 22881515 

(11.00 a.m. – 3.00 p.m.)

In Austria:
0810 / 22 33 10
(3.00 – 6.00 p.m.)

+49 (0) 40 / 22881515